Return & Exchange
Reporting Issues:
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If you receive damaged, broken, or incorrect items, notify us via WhatsApp within 2 days of delivery.
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Inspect all orders upon receipt, even if they're gifts, to verify condition and accuracy.
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For defective or wrong items, contact us immediately at info@thebrasstown.com for evaluation and resolution.
Return Process:
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To initiate a return, email us at info@thebrasstown.com.
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If approved, we’ll provide a return shipping label and instructions.
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Items returned without prior authorization will not be accepted.
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The original receipt or proof of purchase is required for all returns.
Exchanges:
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We offer exchanges for incorrect orders or damaged articles.
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For faster service, we recommend returning the original item and placing a new order for the desired product once the return is accepted.
Exchange Timeline:
Customers can raise an exchange request within 7 days from the date of delivery.
Exchange Product Delivery Time:
The exchanged product will be delivered within 7–10 business days after the request is approved.
Refunds:
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We have a no-refund policy. Exchanges are offered instead.
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For any questions about returns, please contact us at info@thebrasstown.com.
Faster Delivery Worldwide:
Fast worldwide delivery for premium brass products.
Business Name:
Daya Enterprises